Main Image Via The Star

Following the recent upgrade in electricity meters, many have been complaining of being overcharged on their electricity bill. It was reported that TNB received close to 15,000 complaints.

The unusual hike was due to pro-rated billing caused by delays in meter reading, following a computer glitch on TNB's systems between the 15th and 20th May. Their systems are currently being restored in stages.

In an interview by Bernama, TNB Chief Retail Officer, Ir. Megat Jalaluddin Megat Hassan said, "All efforts are focused towards attending to our customers' concerns based on their reports lodged or complaints made directly to us."

So fret not, TNB is committed to resolving your complaints. If you have been overcharged, TNB will facilitate adjustments to your bills or credit you back.

Taking into account the large number of complaints being received, TNB has asked for the public’s patience in resolving the matter, as it may take longer than the usual 2 weeks. 

At present, TNB officers are meeting customers on-ground to check on meter accuracy. So if they come by your place, don’t hesitate to clarify your doubts and concerns with the officers directly.

To get quick answers, feel free to visit your nearest Kedai Tenaga or reach out to the TNB Careline via call (1-300-88-5454 ) or email (tnbcareline@tnb.com.my)

Source: NST